Communications

Every company big or small wants satisfied customers and leaves no stone unturned to satisfy and pamper them. Companies come up with different schemes and packages to woo customers. After all customer is king and if the king is unhappy then things will really turn gloomy. Every branded company has got a good customer service department to help clients solve their problems with the product, service or store. We as customers are liable to get good service from the company and if we get problems with the product we can directly complain them and solve the problem.

Every day new jobs are created and still we are facing the heat of unemployment. Have we ever thought of why ? Why are candidates not getting employed even after having a long list of degrees in their resume. Is there problem with the educational system ? Candidate ? or the company which is demanding too much ? Have we ever tried to answer these questions. Lets think about the problem and look at it from a different angle. Is the unemployed mass really employable ? If not what are the drawbacks ? We need to answer these questions or else the problem will keep on aggravating.

Internet has become a big source of communication and with the advent of technological innovations knowledge sharing became easier. It increased the reach of common man to a vast knowledge base just with the click of the mouse. Previously it was one way communication but with web 2.0 technology its two way communication. Web 2.0 helps in networking, finding solutions to problems, share our ideas and views by means of blog and help in selling better.

Each and every company has a customer service department. Its very important to have a customer service branch in a company. Satisfied customers are assets for the company while dissatisfied customers are big liability. Its very important for a company to provide good customer service and see that the customer care department functions properly. You cannot overlook any need of a customer when you want to capture the market and run a profitable business.

“Lust for anything is bad “ we all have heard this famous saying. But when it comes to practicing we usually forget what we have learned. Its useless to run after money. You do your work and cash will flow in. Don't run after money because it will land you no where and at last you will be lost and will be left with nothing. On the other hand if you work hard and do your work things will go better day by day and you will add value to your life and you bank account will be flooded.

Its 21st century and the world is moving at the pace of light. Internet helps us in connecting to the whole world just at the click of the button. You can chat, send mails and update your knowledge by browsing all types of sites. Its cheap. If you think of calling everyone it will cost you a lot. But there should be limitations to everything. You must have heard the proverb “Anything in excess causes damage “. To a certain limit its really great. You can do video conferencing and learn new stuffs without moving places. But once things exceed limits problems start evolving.

The Regional Conference ( RC ) held on Sunday, 24th May 2009 at IMA Hall Nagpur was a great hit. The pro gramme named “Hungama” was hosted by JCI Nagpur Gondwana. The programme schedule involved activities for everyone in the family starting from elderly to the most youngest in the family. Children s enjoyed the most. The programme started at 9:30 am and ended at 9:30 pm. The best part was Lucky Draw for Holiday package for first 200 entries. Everyone was interested in the Holiday package. I feel that few people came just for package and not for attending RC.

Interpersonal skills is not a new word in today's business scenario. Its importance is the same as it was years back and it will remain important in the forth coming years. Gone are the days when people use succeed with poor interpersonal skills and even reached high positions. the scenario is quite changed now and you cannot progress in life with poor interpersonal skills. Some possess high and some possess low interpersonal skills but the most successful person is one who knows how to use his skill.

Motivation is the skill which is most needed when hiring a professional or when you want to get your work done. If your employees are not motivated they will not work and hence less productivity. To get utmost and best result you need to motivate yourself as well as others.

Motivation is of two types -

1) Intrinsic - Self Motivation
2) Extrinsic - Motivation from external sources