Interpersonal skills are life skills which are needed in a person to interact with others. Every day we communicate in personal and professional environment. The ability to speak clearly, to the point and not beat in the bush is a big art which needs to be mastered. To put your point forward without hurting the other person. Our behavior, attitude and perception plays a big role while communicating with the other person. This helps us in regulating our behavior and helps us in talking with the other person. People who have mastered the art of communication over time get along with others well but the rest are still learning. An enterprise cannot be build by a single person so all employees in an organization should posses good interpersonal skills for the success of the organization. It is a skill which should be learned by people working at the top and bottom level of the organization so that there are less conflicts and more productivity. Lots of problems arises due to lack of these life skills and big problems can be avoided by confrontation and discussion.
It is an ongoing process you cannot learn it in a day or master it in 5 hours session but then you can improve it by constant practice and implement what has been learned in the training program.
Half our work gets done when we communicate properly to our employees as to what is expected of them and what they should do. When there are shortcomings in the communication the result is bound to be different and the work suffers. The problem is we try to implement the same ways of communication which we use everyday with friends and family members who know us and our behavior best. Communicating to the point will sort a lot of problems. For this you need to think clearly before communicating. Most of the time we communicate with a cluttered head and thus the other person does not understands it, results are bound to suffer. We can get the results we want when we clearly specify the details and follow up. You need to follow up because you can never be sure that everything is going on as planned. The other person might have understood it otherwise and may be doing something very differently than what you suggested, so to keep a check you need to keep your eyes open and monitor regularly. Many times we are in a fix situation whether we should speak something or not, what will the other person think, etc. I would suggest if you think it is important, speak out, it will always be in the benefit of the organization. Always remember small things creates a difference. Opening up is important. A lot of times people don’t open up due to age difference, education level, seniority and mental perception, but that serves no good. Even a peon working in the office can solve a very big problem which may be lingering in an organization for years. You need to listen up.
My perception of the task at hand may not be congruent with the other person from whom i am communicating. To keep a check that the flow of information is correct and is getting what i have in my mind i need to ask questions if everything has been understood properly or there are any doubts which need to be clarified.
